Privacy Policy

We collect information you provide directly to us, such as when you create an account, request roadside assistance, contact customer service, or communicate with us.

Personal Information: Name, email address, phone number, vehicle information, location data, and payment information.

Service Information: Details about your roadside assistance requests, service history, and preferences.

Technical Information: IP address, browser type, device information, and usage data when you use our website or mobile applications.

We use the information we collect to:

• Provide roadside assistance and dispatch services
• Process payments and manage your account
• Communicate with you about services and updates
• Improve our AI-powered dispatch system
• Ensure safety and prevent fraud
• Comply with legal obligations

We may share your information with:

• Service Providers: Towing companies, mechanics, and other roadside assistance providers to fulfill your service requests
• Insurance Partners: When you authorize us to work with your insurance company
• Payment Processors: To process transactions securely
• Legal Requirements: When required by law or to protect our rights and safety

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

Our services require location information to dispatch assistance to your exact location. We collect location data only when:

• You request roadside assistance
• You explicitly consent to location tracking
• Required for safety and emergency purposes

You can control location sharing through your device settings, but this may limit our ability to provide services.

We use artificial intelligence and automated systems to:

• Match you with the most appropriate service provider
• Estimate arrival times and service costs
• Handle initial customer service inquiries
• Detect and prevent fraudulent activities

You have the right to request human review of automated decisions that significantly affect you.

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Delete your account and personal information
• Restrict or object to certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at service@24hrtruckfix.com.

We retain your personal information for as long as necessary to provide services and fulfill legal obligations. Typically:

• Account information: Until account deletion
• Service records: 7 years for business and legal purposes
• Payment information: As required by financial regulations
• Marketing communications: Until you unsubscribe

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through our website. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us: